Customers, agility and employees
Customer’s first choice
We are dedicated to creating value for our customers and have processes in place for interacting with customers, collecting their feedback, and transforming these insights into concrete actions that add value. We gather customer feedback and conduct customer surveys and deep customer interviews. By sharing key takeaways and action plans, we ensure that our customers’ voices are heard and acted upon.
By providing digital solutions that enhance customer performance and leverage technologies, Sandvik helps customers streamline their processes and thereby achieve their goals.
At Alamos Gold’s La Yaqui Grande mine, our crushing equipment has delivered impressive results, surpassing production targets while driving sustainability. Thanks to the almost doubled lifespan of its crushing chambers, and strong technical support from Sandvik, La Yaqui Grande maintained high equipment availability of 92–93 percent, contributing to its owner’s ambitious 2030 emissions-reduction goals.
Agile through cycle
Our mindset of preparedness to act on business changes in combination with our strategic priorities served us well during a challenging year. Improved revenue resilience was achieved through an increased share of revenues from parts, services and consumables, as well as through organic expansion towards larger mining customers.
Despite the volume drop, we managed to show good margin resilience thanks to the activation of contingency plans and restructuring initiatives. We also initiated measures for increased control of our supply chain, such as insourcing.
As part of the Group restructuring programs announced in 2022 and 2024, Sandvik Rock Processing Solutions achieved SEK 160 million in savings during 2024. The annualized run rate at the end of the year was 98 percent for the 2022 program, and 63 percent for the 2024 program.
Employer of choice
Providing development and career opportunities, along with following up on employee surveys with targeted activities help us attract and retain top talent. We strive towards diversity and gender balance throughout the organization and DEI (diversity, equity and inclusion) networks across our divisions run initiatives.
Employees should feel they can develop within Sandvik and we have focused on implementing individual development plans for all employees. To attract people with skills in, for example, digitalization and automation, we cooperate with local technical universities. We also offer students the opportunity to write theses and use targeted advertisements with the support of artificial intelligence to reach the right candidates.
Through an increased focus on safety, we saw a positive trend in our Total Recordable Injury Frequency Rate (TRIFR) which was reduced to 5.6 (7.1).
